De Europese Comissie heeft een document gepubliceert waarin rightlijnen staan hoe EC1371/2007 (de verordening over passagiersrechten in het treinverkeer) geïnterpreteerd moeten worden. En dat is een interessant document.
https://ec.europa.eu/transport/sites/tr ... nes_en.pdf
Daar staat onder andere in:
"A more complex situation may, however, arise on journeys comprising several
services and/or several carriers, if disruption causes a passenger to miss a connection.
In such a case, the passenger might have to take the next scheduled train service to
reach his or her final destination. Even if that train meets its schedule, the passenger
could still suffer a significant delay on arrival at his or her final destination as
compared to the time of arrival originally scheduled.
In such a case, the delay in
arrival will be determined on the basis of the actual time the passenger reaches his or
her final destination if the passenger concluded a single contract of carriage for his
journey. This interpretation is also valid for situations in which a passenger is rerouted."
Het is dus duidelijk dat de totale vertraging bij de uiteindelijke bestemming maatgevend is. Dat wordt verder in het document nog eens herhaald:
"Article 9(1) of the Regulation stipulates that ‘railway undertakings and ticket vendors
shall offer, where available, tickets, through tickets and reservations’.
Passengers have the right to reimbursement and re-routing (Article 16) or to
compensation for delay as a percentage of the ticket price including all supplements
(Article 17) only where there is a delay in arrival of more than 60 minutes ‘at the
final destination under the transport contract’. This creates potential problems for
journeys involving a connection and possibly different carriers, notably where
passengers, in spite of an intention to purchase a single contract, do not obtain one
single ticket covering the whole journey but receive separate tickets for the different
segments of the journey. In line with Article 4 in connection with Article 6 (2) of
Annex I, a single contract can also consist of separate tickets. Contractual
arrangements between the passenger and the railway undertaking should clearly
stipulate whether the passenger is travelling under a single contract or under separate
contracts.
As specified in Article 3(10) of the Regulation, separate tickets sold under a single
contract should be understood as a ‘through ticket’, when they represent ‘a transport
contract of successive railway services operated by one or several railway
undertakings’. Passengers holding separate tickets under a single transport contract
are entitled to the rights granted under Articles 16 and 17 if their delay in arriving at
their final destination is more than 60 minutes, even if delays in the individual
segments are each less than 60 minutes. (See also the point on delays under section
2.2.). As stipulated in Article 27, in case of problems, "passengers may submit a
complaint to any railway undertaking involved" in the journey and do not have to
address each undertaking separately. "
Dus wat mij betreft is het duidelijk. Als ik via bijvoorbeeld NSInternationaal, of B-Europe een ticket van A naar B koop is dat een vervoerscontract (zelfs al zijn er verschillende vervoerders bij betrokken) en is de vertraging aan het einde van de reis bepalend voor het recht op compensatie.